This course will help you build the confidence to successfully manage your team and deal with relationships you’ll encounter in a leadership position. It will also help you learn the key practical skills and knowledge that employers consider essential in a team leader.
Duration of Course
16 hours
Who will Benefit from this Course
Team Leaders
Supervisors
Course Outline
- Identify how to build effective working relationships with both internal and external customers
- Develop an understanding of emotional intelligence and the importance of self-awareness
- Lead a team through uncertainty and change
- Improve budget planning and monitoring
- Explore ways in which you can improve team wellbeing, avoid unconscious bias, and develop inclusive working practices
- Apply essential HR practices and legal requirements needed as a team leader
- Identify different leadership styles that may be used in different situations
- Evaluate different coaching models and consider which approaches will best develop team performance
- Develop techniques for approaching difficult conversations
- Apply strategies for improving team performance, including conducting effective appraisals
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