Transition From Supervisor to Manager Essential Skills
The knowledge, skills and abilities to manage others does not come naturally but can be learnt.
This tailor-made and highly interactive course will facilitate the transition from Supervisor’s to Manager’s role as it provides a powerful first step toward building management and leadership capabilities that will enable managers to improve performance and employee engagement while minimizing employee relation issues.
New supervisors and new managers will learn principles, approaches, and tools that will facilitate their transition.
Duration of Course
16 hours
Who will Benefit from this Course
Supervisors
Team Leaders
Course Outline
Your Role and Responsibility as a New Manager
- Understand “best or preferred” practices used by effective managers
- Identify distinctions between the roles of a Supervisor and a Manager
- Understand your roles and responsibilities as a manager
Communicating as a New Manager
- Gain an understanding of communication styles
- Learn to match the right communication style with your objectives
- Know the communication barriers that can cause challenges and misunderstandings
- Learn communication distinctions: directing vs. informing and open-ended vs. close-ended questions
Performance Planning
- Establish measures and identify targets that will enable your team to be forward-focused in reaching their goals
- Know how to effectively communicate goals
- Learn how to create SMART goals and provide objective and actionable feedback
- Practice coaching conversations
- Learn to deliver both positive and constructive feedback for improved performance
- Learn the tools to manage difficult conversations and handle conflict
Motivation and Incentive Systems
- Understand employee motivation how it affects employee performance, engagement, and retention
- Learn how to correlate each individual’s core needs to the work at hand to drive success
Prioritizing, Decision Making, and Delegating
- Discover tips and techniques to manage your time more effectively to drive productivity and efficiency
- Learn to identify what is important vs. what is urgent
- Be able to make better decisions
- Learn about delegation, why, how and whom
- Delegation: Benefits and challenges
Your Role and Responsibility as a New Manager
- Identify distinctions between the roles of an Individual Contributor and a Manager
- Understand the Functions of Manager
- Understand your role and responsibilities as a manager
Skills and Qualities of a Manager
Communicating as a New Manager
- Gain an understanding of communication styles
- Learn to match the right communication style with your objectives
- Know the communication barriers that can cause challenges and misunderstandings
- Learn communication distinctions: directing vs. informing and open-ended vs. close-ended questions
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