The Business Communication Skills Course enable participants to communicate clearly and with impact, by improving their verbal and non-verbal communication style, as well as enhancing interpersonal skills.

By the end of this one-day course, participants will:

  • Recognise different styles of communication and how to improve understanding and build rapport with others.
  • Reflect on different methods of communication and decided when each is most suitable.
  • Appreciate the role of body language and voice tone in effective communication.
  • Communicate their message in an effective and engaging way for the recipient.

Duration of Course
16 hours

Who will Benefit from this Course

Anyone who wants to learn about business communication and do well.

Course Outline

Forms and methods of communication

  • One-way versus two-way communication
  • Process of communication
  • Breakdown of communication
  • Different communication methods and their effectiveness

Communication styles

  • Perceptions and filters
  • Appreciating different communication styles
  • Identifying our own communication style and preference
  • Adjusting to other styles

Non-verbal communication

  • Voice tone and projection
  • First impressions and building rapport
  • Body language
  • Active listening
  • Large and small group exercises, pairs practice with facilitated group review

Action planning and reflection

  • Review of learning
  • Individual reflection, action planning communication skills exercise with co-coaching, facilitated group review

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