This interactive course has been designed to provide delegates with a clear understanding of the dynamics occurring between people when they are working on a one-to-one or group basis.  This course will enhance the personal style of delegates by introducing participants to a range of coaching and mentoring models, learning styles and communication tools, improving performance and delivering benefit to the team and the organisation.

Duration of Course

16 hours

Who Will Benefit From This Course

  • Managers
  • Supervisors
  • Team Leaders

Course Outline

Coaching and mentoring

  • What are differences and similarities of coaching and mentoring
  • Workplace coaching and mentoring programs
  • Set up and run coaching and mentoring programmes
  • Developing a culture for learning in your organisation

Developing practical and actionable skills

  • Creating a supportive and challenging environment
  • Understanding assertiveness and its role in personal and professional development
  • Questioning techniques
  • Listening – how to hear and be present with your coachee or mentoree
  • Identifying and resolving conflict between individuals

Identifying learning styles

  • Understanding and working with different learning styles
  • Giving and receiving feedback that enables others to learn and develop

Coaching and Mentoring Models

  • Developing goals that energise and motivate
  • How to use models appropriately in the right situation and context
    • GROW Model
  • Role playing scenarios of coaching and mentoring and giving feedback for continuous growth

Personal and professional development

  • Coaching and mentoring as performance management
  • Measuring performance and identifying gaps for improvement
  • Continuously developing your coaching and mentoring skills
  • Developing a support system for psychological and stress release post coaching or mentoring interventions
  • Personal Development Action Plan

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