Develop, Grow and Succeed with Practical Courses


A receptionist is much more than someone who greets people or answers the telephone. Receptionists are public face and voice of an organisation, the first person that clients and customers are likely to meet. Receptionists are at the frontline, fulfilling one of the most challenging roles of any organisation. How they act or behave speaks volumes about the way a company does business. These courses will improve the knowledge, behaviour and confidence of learners.

Duration of  Course

24 hours

Who Will Benefit From This Course

  • Receptionists
  • Office Attendants
  • Telephone Operators
  • Anyone aspiring to be a Receptionist

Course Outline

  • Communicate professionally  with the people you meet.
  • Conduct yourself as a professional receptionist.
  • Have a friendly reassuring and professional manner.
  • Deal with enquiries in a professional manner.
  • Handle incoming telephone calls.
  • Be confident when dealing with people face to face.
  • Hold a conversation.
  • Be the eyes and ears of the business.
  • Be a buffer for other people in the office.
  • To operate the major Microsoft Office packages.
  • Organise and prioritise meetings and conference calls.
  • Maintain the reception environment to the highest standards of presentation.
  • Arrange private car transport for clients and employees.
  • Work in a fast-paced, customer-oriented role.

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