Develop, Grow and Succeed with Practical HR Courses
Secretarial/Administrative/Personal Assistant Course
Learn all the skills necessary to become a top-class Secretary or Personal Assistant with this practical course.
Duration of Course
40 hours
Who Will Benefit From This Course
- Secretaries
- Administrative Officers
- Administrative Clerks
- Personal Assistants
- Anyone aspiring to work as Secretary / Administrative Assistant / Personal Assistant
Course Outline
- Introduction – This module teaches you about the role and the responsibilities that will be expected from you as an Secretary/Administrative Assistant or Personal Assistant
- Diary management – In the diary management module you will learn how to effectively schedule appointments while managing dates and times. You will learn how to become creative in designing a user-friendly system.
- Business Letter Writing – This module will provide you with the tools you need to write a good business letter. You will learn how to structure the letter, along with the importance of editing.
- Composing Memorandums and Emails – This module will teach you how to compose and send faxes, how to write memorandums and how to compose and send emails.
- Telephone Skills as a PA – You will learn how to make phone calls and speak in a professional tone in this module. You will also be given tips on how to communicate over the phone, along with mistakes that you need to avoid.
- Hotel and Travel Arrangements – During this module you will learn to identify what to look for when booking a hotel for business travel, along with things you should avoid.
- Filing Systems – You will learn how to set up a good filing system, how to categorise, sub-categorise and manage your filing system effectively.
- Time Management Skills – This module is essential to your productivity as a PA and will teach you how to manage your time effectively and what you need to avoid when trying to complete tasks.
- Invoicing/Petty Cash – The invoicing/petty cash module will teach you how to create and send invoices and how to handle petty cash effectively.
- Customer Care – As a PA, it is essential that you understand how important customer care is to a business. You will be dealing with customers daily and you need to know what you should be avoiding and how to represent your company in a professional manner at all times.
- Customer Complaints Management – Dealing with customer complaints can be a daunting task, but this module will teach you how to handle customer complaints effectively.
- Work Planning – How to work to a schedule to achieve the best results.
- Document Presentation and Proofreading – How to present documents in a professional manner.
- Confidence Building – How to build your confidence in the working environment..
- Organise Effective Meetings – Understanding the importance of meetings and what they achieve.
- Microsoft Outlook, PowerPoint, Excel and Word – Learn the basic computer software you need to know to perform at your best on a daily basis.
- Customer communication and Reception skills – Learn the importance of effective communication and reception skills.
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