Interpersonal Skills

This Course is designed for professionals and anyone who wants to make a positive impact on his/her professional relationship.

Duration of Course

8 hours

Course Benefits

By the end of the program, participants will be able to:

  • Understand people skills, Values-based behaviour, the impact we make on others and its consequences
  • Understand the Elements of effective working relationships
  • Understand the value of listening, and barriers to good listening
  • Apply Influencing Strategies in reaching constructive outcomes
  • Practice Action Planning
  • Assess own communication style and impact on others

Who Will Benefit From This Course

  • Anyone who wants to improve his/her interpersonal skills to achieve  career success.

Course Outline

  • What are Interpersonal skills?
  • Importance of interpersonal skills in team dynamics
  • How we interact with others
  • Understanding the impact we make on others and its consequences
  • How do you want others to see you v/s How they actually see you
  • What are people skills?
  • Communicating as a professional
  • Teamwork, cooperation, and working with others toward a common goal
  • Networking: Asking each other for advice and help.
  • Problem-solving and critical thinking skills
  • Learning to add value at work: Customer service, conflict resolution, and productivity.
  • Enthusiasm: engaged participation in work-related activities.
  • Professionalism at work
  • Skills in dealing with difficult/unexpected situations
  • Values-Based Behaviour
    • Elements of effective working relationships
    • Teamwork
    • Effective Communication
    • Honesty
    • Trust
    • Understanding
    • Respect
  • Discussion
  • Your Communication Style matters
  • Influencing strategies
    • PUSH / PULL / Interactive
    • How to combine strategies to get the results you want
    • Adapting language and behaviour to get results
  • Managing Others
  • Giving feedback
  • Reaching constructive outcomes
  • Action Planning

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