Interpersonal Skills

This Course is designed for professionals and anyone who wants to make a positive impact on his/her professional relationship.

Duration of Course

8 hours

Course Benefits

By the end of the program, participants will be able to:

Understand people skills, Values-based behaviour, the impact we make on others and its consequences
Understand the Elements of effective working relationships
Understand the value of listening, and barriers to good listening
Apply Influencing Strategies in reaching constructive outcomes
Practice Action Planning
Assess own communication style and impact on others

Who Will Benefit From This Course

Anyone who wants to improve his/her interpersonal skills to achieve career success.

Course Outline

What are Interpersonal skills?
Importance of interpersonal skills in team dynamics
How we interact with others
Understanding the impact we make on others and its consequences
How do you want others to see you v/s How they actually see you
What are people skills?
Communicating as a professional
Teamwork, cooperation, and working with others toward a common goal
Networking: Asking each other for advice and help.
Problem-solving and critical thinking skills
Learning to add value at work: Customer service, conflict resolution, and productivity.
Enthusiasm: engaged participation in work-related activities.
Professionalism at work
Skills in dealing with difficult/unexpected situations
Values-Based Behaviour
- Elements of effective working relationships
- Teamwork
- Effective Communication
- Honesty
- Trust
- Understanding
- Respect
Discussion
Your Communication Style matters
Influencing strategies
- PUSH / PULL / Interactive
- How to combine strategies to get the results you want
- Adapting language and behaviour to get results

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